POLICIES
Professional Indemnity Insurance - We offer policies tailor-made for Professionals from the sole practitioner to the largest practice.
 
Office - Our single policy format allows you to select the appropriate cover and sums insured to provide you with individual and cost effective cover for your entire office including Public Liablility cover.
 
Accident & Illness - A wide choice of accident and illness benefits which can be adapted to suit your personal needs and professional overheads.
   
MANAGEMENT OF PROFESSIONAL INDEMNITY RISK
  We provide a unique range of services, including:-
   

• Special client access to industry specific claims administration by our own Claims/ Risk Manager.

• Panel professionals involvement, to assist claims resolution.

• Specialist panel solicitors with expertise in protecting your organisation.

• Advice on Client Agreements.

• Risk Rules! and newsletters
    MORE SERVICES - GREATER PROTECTION
  The RAIA risk management programme is just the start. With our help and your commitment, managing the risks in your practice should no longer be an issue - just a simple matter of fact.
     
    IF YOU HAVE ANY COMPLAINTS
    We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:
  1. Contact your Account Manager and tell them about your complaint. If they are unable to resolve your complaint they will ask you to detail your complaint in writing.
  2. Detail your complaint in writing and address it to the Branch Manager. This will ensure that all parties involved fully understand your complaint.
  3. Within 5 days of receipt of your written complaint, you will be notified of the receipt of your complaint and any outcome or further discussions that need to occur. We will try to resolve your complaint quickly and fairly.
  4. If you still do not receive a satisfactory outcome, you may have the right to complain to Insurance Brokers Dispute Limited at 8/492 St. Kilda Road Melbourne 3004. Their Freecall number is 1800 064 169. We are a member of this scheme. The IBDL rarely hears disputes in relation to Professional Indemnity Insurance. They will advise you if you can access this scheme.
  5. If your complaint is not satisfactorily resolved by the above steps you may have the right to complain to the Australian Securities and Investments Commission (ASIC) at their Freecall Infoline on 1300 300 630.
 



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